Privacy Policy for FabriQ ERP

1. Overview

This Privacy Policy explains how FabriQ ERP, operated by Ali & Sons, handles information when you visit the FabriQ ERP website, create or use an account, request support, use the ERP platform, or contact us through available channels. FabriQ ERP is designed for garment businesses, tailor shops, stitching units, fabric merchants, boutiques, and related businesses in Pakistan.

We aim to collect only the information reasonably needed to operate the service, provide customer support, secure accounts, improve product reliability, communicate with customers, and meet legal or operational obligations. This policy should be read together with our Terms and Conditions.

2. Information We May Collect

Account and contact information

When you register or contact us, we may receive your name, business name, phone number, email address, city, login credentials, and other information you voluntarily provide. We use this information to create and maintain your account, authenticate users, respond to requests, and provide service notices.

Business and operational data

The platform may contain information entered by you or your authorized team members, such as product details, fabric stock, customer and vendor records, karigar or labour records, piece rates, advances, invoices, payments, cheques, cashbook entries, purchase information, and reporting data. This information is processed to provide the ERP functions you request.

Technical and usage information

Our systems may receive technical information such as browser type, device category, operating-system details, approximate location derived from network information, IP address, timestamps, referring pages, and basic interaction or diagnostic information. This information helps us secure the platform, understand performance, detect errors, and improve usability.

3. How We Use Information

We may use information for the following business purposes:

• Creating, authenticating, and maintaining FabriQ ERP accounts.
• Providing inventory, billing, POS, karigar management, vendor, cheque, accounting, reporting, audit, and related features.
• Processing support requests, service questions, demonstrations, license requests, and account administration.
• Protecting accounts and systems from fraud, abuse, unauthorized access, malware, and other security threats.
• Monitoring reliability, troubleshooting technical issues, and improving product features and performance.
• Sending necessary transactional messages, security notices, product updates, or service communications.
• Complying with applicable legal requirements and responding to lawful requests.

We do not use customer business records simply to publish or expose the underlying private business information. Where aggregated or de-identified information is used for analytics or product improvement, we take reasonable steps so that it is not intended to identify the business or an individual.

4. When Information May Be Shared

FabriQ ERP may rely on infrastructure, hosting, analytics, communications, security, payment, or support providers that process limited information on our behalf. Where appropriate, access is limited to what those providers need to perform the relevant service.

We may also disclose information when necessary to comply with law, enforce our agreements, protect the rights or safety of FabriQ ERP, our customers, or others, or investigate suspected fraud or security incidents. In the event of a business transfer, merger, restructuring, financing, or sale of relevant assets, information may be transferred as part of that transaction subject to appropriate safeguards.

We do not treat your private ERP ledger or transaction information as public information merely because it is stored in the cloud.

5. Cookies and Similar Technologies

FabriQ ERP may use cookies, local storage, sessions, or similar technologies to keep you signed in, remember preferences, maintain security, support navigation, and understand basic service usage. Some technologies are essential to the operation of the website or application and cannot be disabled without affecting functionality.

Third-party services embedded into pages may also use their own technologies in accordance with their policies. Browser settings may allow you to control certain cookies, but disabling essential storage can prevent parts of the service from working correctly.

6. Data Security

We use reasonable technical and organizational safeguards intended to protect information against unauthorized access, loss, misuse, alteration, and disclosure. Security controls can include access restrictions, authenticated sessions, encrypted transport, logging, backups, monitoring, and operational procedures appropriate to the system.

No internet service can guarantee absolute security. You are responsible for using strong credentials, limiting account access to authorized users, keeping devices secure, and notifying us promptly if you believe an account has been compromised.

7. Data Retention and Deletion

We retain information for as long as reasonably necessary to provide the service, maintain accurate business records, resolve disputes, satisfy accounting or legal requirements, enforce agreements, prevent abuse, and protect system security.

When an account is closed, some information may remain in backups, logs, or legally required records for a reasonable period. Business customers may request deletion of information that is not required to be retained, subject to verification, contractual obligations, legal requirements, and technical limitations.

8. Your Choices and Requests

Depending on your role and applicable law, you may contact us to request access to, correction of, or deletion of certain personal information associated with your account. You may also ask us to clarify how your information is used or to update inaccurate contact details.

Some requests may require identity or account verification. Certain information may need to be retained for security, legal, financial, or contractual reasons, and some business records are controlled by the customer organization rather than by FabriQ ERP itself.

9. Children and Minors

FabriQ ERP is business software and is not directed toward children. We do not knowingly seek personal information from children for the purpose of independent consumer registration. If you believe a child has provided information to us improperly, contact us so that we can review the situation and take appropriate action.

10. Third-Party Websites and Services

Our website may link to external websites, social channels, messaging services, hosting providers, payment services, or other third-party platforms. Those services operate under their own terms and privacy practices. This Privacy Policy does not control information you provide directly to a third party.

11. Changes to This Privacy Policy

We may update this policy when the product, legal requirements, security practices, or business processes change. The revised version will be posted on this page with an updated effective or revision date. Material changes may also be communicated through an appropriate account or service notice.

12. Contact Us

If you have a privacy question, want to request an account-related correction, or need clarification about how information is handled, contact FabriQ ERP using the details below.